PharmKulen consumer app
Account and data deletion
You can request closure of your PharmKulen consumer account and deletion of its eligible associated data without signing in to this website.
Request account deletion
- Email privacy@pharmkulen.com with the subject PharmKulen account and data deletion.
- Include the phone number or email address linked to your account, and state that you want your account closed and eligible associated data deleted.
- We may ask you to verify account ownership. We respond to privacy requests within 30 calendar days, as described in our Privacy Policy.
Do not send passwords, SMS verification codes or payment-card details.
The mobile app also provides an account control under Settings → Account. New accounts become eligible after 48 hours, and active orders may need attention first. You can email a request at any time if you need help.
Delete data while keeping your account
To request deletion of eligible data without closing your account, email privacy@pharmkulen.com. Identify your account and the data you want removed. You can also delete saved AI conversations in the app.
What is deleted or retained
Eligible data is deleted or anonymised when its applicable retention period ends. Records needed for legal, accounting, fraud-prevention or security purposes may be retained. Closing an account does not immediately erase records that must be kept.
| Data | Retention period |
|---|---|
| Account profile | Active account plus two years after closure |
| Order, prescription and payment records | Five years |
| Support and complaint records | Three years from resolution |
| Server and security logs | Six to twelve months |
| Marketing consent logs | Until consent is withdrawn, plus one year |
| AI conversations | Until you delete the conversation or close your account; safety and quality review copies until no longer needed |
For the full retention details and your privacy rights, read the PharmKulen Privacy Policy.
Published 3 October 2026.